Frequently Asked Questions
Everything you need to know about your Songmont experience
What materials are used in Songmont bags?
We prioritize high-quality, sustainable materials, primarily using top-grain cowhide leather and custom-developed hardware to ensure durability and a timeless aesthetic.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Standard international shipping typically takes 7-14 business days, while expedited options are available at checkout.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
How should I care for my leather bag?
To maintain the beauty of your bag, avoid prolonged exposure to direct sunlight and moisture. We recommend using a soft, dry cloth for cleaning and applying a leather conditioner every 6 months.
Are your products handmade?
Yes, Songmont products are handcrafted by skilled artisans who specialize in traditional leatherworking techniques, ensuring each piece meets our rigorous quality standards.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.