Returns & Exchanges
At Songmont, we want you to be completely satisfied with your purchase. If your handcrafted leather piece isn't quite right, you can return or exchange it within 30 days of delivery provided it is in its original, unused condition.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Package Your Item
Carefully place the item back in its original Songmont dust bag and gift box, ensuring all protective films and tags remain attached.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location within 7 days of your request.
Quality Inspection & Refund
Once our artisans inspect the returned item for quality, your refund or exchange will be processed to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing